1. Introduction

At EuroFirstClass we respect your privacy and seek to protect your personal data. This notice sets out to inform you on how we EuroFirstClass ApS collect and process your personal data using this website or our services and tells you about your privacy rights. In this notice we cover how we collect, use, disclose, transfer and store data. It is important that the information we hold on you is accurate and that you inform us, should your personal data change during your relationship with us.

We only collect personal data in cases where it is relevant to us, and we will only collect personal data if it is relevant to your dealings with EuroFirstClass ApS. When collecting, processing, and using your personal data, we always comply with all relevant legal provisions.

We will only store your personal data for as long as we are either subject to a legal obligation to do so, or for as long as it is relevant to the purpose for which it was collected.

We may revise this notice from time to time, so you should check our website regularly to ensure you are happy with any changes. This version was last updated on October 2024.

1.1 The data controller

The data controller for the collection, processing and use of your personal information is:

Full name of legal entity: EuroFirstClass ApS

Postal address: Horsbred 168, 2625 Vallensbæk Denmark

Telephone number: +45 7171 4848

CVR no. 45073165

2. When do we collect information about you?

If you wish to purchase a service from us, we need to collect certain personal data to complete the transaction and to be able to offer you, our services.

At EuroFirstClass ApS we collect and process your personal data when you do the following:

• Visit our website (see separate section below)
• Use our services – Sends us questions, complaints, or feedback
• Corresponding with us by phone, email, post or otherwise
• Place a request for services by using the online booking form
• Direct interactions with us
• Request marketing material to be sent to you
• Enter a competition, promotion or survey

We may also collect your personal data from third parties or publicly available sources, such as technical and usage data from analytics providers such as Google based outside the EU and identity and contact data from publicly available sources such as the Danish CVR register.

3. Information we collect

Personal information is all kinds of information that to some extent can be attributed to you. When you use our website, buy a service or otherwise engage with us, we collect and process several such information. We typically obtain and process information such as:

• Identity Data: Full name (first, maiden, last name) or similar identifier, marital status, title, date of birth and gender
• Contact Data: Billing address, delivery address (includes pickoff and drop off address), email address and telephone numbers
• Financial Data: Bank account and payment card details Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us
• Profile Data: Purchases or orders made by you, your interests, preferences, feedback and survey responses
• Technical Data: A unique ID and technical information about your computer, internet protocol (IP) address, browser type and version, time zone setting and geographical location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to interact with or access our website
• Usage Data: Information about how you use our website, which pages you click on (interests), products, and services
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences​

4. The website

When you visit our website, information about you is collected, which is used to customize and improve our content and to increase the value of the website. If you do not want information to be collected, you should delete your cookies (see instructions) and refrain from further use of the website.

4.1 Cookies

The website uses “cookies”, which is a text file that is stored on your computer, mobile etc. similarly for the purpose of recognizing it, remembering settings, performing statistics, and targeting ads. Cookies cannot contain malicious code such as virus. It is possible to delete or block cookies. See instructions: http://minecookies.org/cookiehandtering

If you delete or block cookies, content and ads may become less relevant to you and appear more frequently. You may also risk that the website does not work optimally and that there is content that you cannot access.

We use CookieBot as processor. 

4.2 Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

5. Safety

We process your personal data securely and confidentially in accordance with applicable law, including the Personal Data Ordinance and the Data Protection Act. Your information will only be used for the purpose for which it was collected and will be deleted when that purpose is fulfilled or no longer relevant.

We have taken technical and organizational measures against your information being accidentally or illegally deleted, published, lost, degraded, or come to the knowledge of unauthorized persons, misused, or otherwise processed in violation of the law.

6. Purpose

The information is used to identify you as a user and provide you with the most relevant content, as well as to be able to provide the services you have requested through the online booking form. In addition, we use the information to optimize our services and content.

7. Storage

The information is stored for the period permitted by law, and we delete it when it is no longer needed. The period depends on the nature of the information and the background of storage. It is therefore not possible to specify a general time frame for when information is deleted.

8. Disclosure of information

We do not sell your personal data to third parties, and we do not transfer your personal data to third countries. Data about your use of the website, which ads you receive and possibly clicks, geographical location, gender, and age segment, etc. are only passed on to third parties to the extent that this information is known.

Our website is hosted by one.com, which acts as our data processor. All personal data that you provide on our website will be stored in one.com’s data centers.

We may use external companies as suppliers or enter into a partnership to deliver our services in the best possible way. In this case, we may have to share your personal data with our suppliers/partnerships. Disclosure of personal information such as name and e-mail, etc. will only happen if you give your consent.

Besides companies in the transportation or tourism industry, other external suppliers include data processors such as Google and, in some cases, process personal data in connection with their provision of services to us. Our data processors only process personal data in accordance with our instructions and in accordance with the legal requirements for data processors.

We have entered into data processor agreements with our data processors, which is our guarantee that they comply with applicable rules on the protection of your personal data. We only use data processors in the EU or in countries that can provide your information with adequate protection.

9. Insights and complaints

You have the right to be informed of the personal data we process about you in a standard format (data portability). You can also object to the use of information at any time. You can also revoke your consent for information about you to be processed. If the information processed about you is incorrect, you have the right to have it corrected or deleted. Inquiries about this can be made to: info@eurofirstclass.com

It is within your right to make a complaint at any time to the Danish Data Protection Agency.

However, if you have concerns, we would like a chance to deal with them before you approach the DDPA, so please contact us if you have any questions, complaints, or requests.

If you no longer want us to process your personal data or to restrict the processing of your personal data, you can also send us a request to info@eurofirstclass.com

10. Publisher

The website is owned and published by:

EuroFirstClass ApS

Horsbred 168

2625 Vallensbæk

Denmark

Phone: +45 7171 4848

Email: info@eurofirstclass.com