1. Introduction

Welcome to the EuroFirstClass ApS website. By accessing and using our website or services, you agree to comply with and be bound by the following terms and conditions. These Terms of Service, along with our Privacy Policy and Legal Notice, govern your relationship with EuroFirstClass ApS in relation to this website and any services you book through us.

If you do not agree to these terms, please do not use our website or services.

2. Company Information

EuroFirstClass ApS
Company Registration Number: 45073165
VAT Number: 45073165
Email: info@eurofirstclass.com
Phone: +45 4747 7171

3. Scope of Services

EuroFirstClass ApS provides premium transportation services, including but not limited to corporate transfers, airport transfers, event transportation, intercity rides, roadshows, tourist services, and wedding transportation and much more. The specific details of each service will be outlined in the booking confirmation. All services are subject to availability.

4. Bookings and Payment Terms

• Bookings: All bookings can be made online through our website, via email, or over the phone. It is the responsibility of the client to ensure that all details provided during the booking process (such as pickup location, time, and number of passengers) are accurate.
• Payment: Payment must be completed in full before the service is rendered, unless otherwise agreed in writing. We accept major credit and debit cards, and electronic transfers. Any additional costs incurred during the trip (such as extra stops or waiting time) will be added to the final bill.
• Invoices: Upon successful booking, you will receive a confirmation invoice. Clients are required to verify all details and inform us immediately of any discrepancies.

5. Cancellations, No-Show, and Refund Policy

Client Cancellations:

• Cancellations must be made in writing via email or through our booking platform. The following cancellation policies apply:
  • Standard Bookings: Cancellations made more than 48 hours before the scheduled service will be refunded in full. Cancellations made between 24 and 48 hours before the service will incur a 50% cancellation fee. Cancellations made less than 24 hours before the service are non-refundable.
  • Special Bookings (e.g., weddings, corporate events): Cancellation policies for special bookings will be provided at the time of booking and may differ based on the event type and duration.

Customer No-Show:

• If the customer fails to show up at the agreed pickup location at the scheduled time (a “No-Show”), the following policy applies:
  • The driver will wait at the pickup location for a grace period of 45 minutes. After that, you will be charged for the full cost of the booking, and the service will be considered fulfilled with no refund.
  • If a customer anticipates a delay or is unable to meet the driver at the agreed time, it is the customer’s responsibility to notify EuroFirstClass ApS as soon as possible. Depending on the driver’s schedule and vehicle availability, an additional waiting time fee may be applied, or alternative arrangements may be offered.

EuroFirstClass ApS Cancellations:
In the unlikely event that EuroFirstClass ApS needs to cancel a booking due to unforeseen circumstances, we will notify the client as soon as possible and issue a full refund or offer an alternative arrangement.

Refund Process:
Refunds will be processed within 14 days of the cancellation request. EuroFirstClass ApS reserves the right to withhold refunds if any terms of service have been violated. Refunds for no-shows or late cancellations are not provided.

6. Liability

• Service Disruptions: While we strive for the highest level of punctuality and reliability, EuroFirstClass ApS is not liable for delays or service disruptions caused by circumstances beyond our control. These may include, but are not limited to, traffic congestion, road closures, extreme weather conditions, strikes, pandemics, government actions, or accidents.

• Personal Belongings: Clients are responsible for their personal belongings during the transportation service. EuroFirstClass ApS will not be held liable for lost, stolen, or damaged items during the journey.

• Maximum Liability: In the event of a service failure or any issue with the transportation provided, our maximum liability is limited to the cost of the service booked. EuroFirstClass ApS shall not be liable for any indirect, consequential, incidental, or punitive damages.

Force Majeure:
EuroFirstClass ApS is not liable for any failure to perform, delays, or disruptions resulting from events that are beyond our reasonable control. Such events, commonly known as “force majeure” events, may include but are not limited to:

• Natural disasters (e.g., floods, earthquakes, extreme weather)
• War, civil unrest, or acts of terrorism
• Strikes, labor disputes, or industrial actions
• Government orders, regulations, or restrictions (including pandemics or quarantines)
• Power outages, network failures, or communication breakdowns
• Any other unforeseen event that prevents the normal operation of our services

In the event of a force majeure situation, EuroFirstClass ApS will take reasonable steps to mitigate its effects, but we shall not be liable for any losses or damages incurred due to these events. We will communicate any force majeure issues to affected clients as soon as possible and will work to offer alternative arrangements or reschedule services where possible

7. Use of Website

By using this website, you agree to comply with the terms and conditions outlined here and in our Legal Notice and Privacy Policy. You may not use our website for any unlawful or unauthorized purposes. We reserve the right to block access to our website for users who violate these terms.

8. Intellectual Property Rights

All content on this website, including text, graphics, logos, icons, images, audio clips, and software, is the property of EuroFirstClass ApS or its licensors. You may not reproduce, distribute, modify, or use any part of the website for commercial purposes without our express written consent.

9. Personal Data & Privacy

EuroFirstClass ApS is committed to protecting your personal data. By using our services, you agree to the collection and processing of your personal data as outlined in our [Privacy Policy]. We collect personal information such as your name, contact information, and booking details in order to provide our services effectively. Your personal data will never be sold or shared with third parties without your consent, except as required by law.

You can find more details on how we handle your data in our [Privacy Policy], which is fully compliant with the General Data Protection Regulation (GDPR).

10. Data Security

We take data security seriously and employ a range of technical and organisational measures to protect the personal data of our users. However, we cannot guarantee that all data transmissions over the internet will be 100% secure. By using our website, you acknowledge and accept the risks of online data transmission.

11. Changes to Services and Prices

EuroFirstClass ApS reserves the right to modify or discontinue any of its services at any time without prior notice. Prices for our services are subject to change without notice. Any changes will not affect existing bookings that have already been confirmed and paid for.

12. Indemnification

By using our website or booking our services, you agree to indemnify and hold EuroFirstClass ApS harmless from any claims, losses, liabilities, damages, or expenses arising out of your violation of these Terms of Service, the Legal Notice, or any applicable laws.

13. Third-Party Links

Our website may contain links to external websites or services provided by third parties. EuroFirstClass ApS is not responsible for the content or functionality of these third-party websites. We advise you to review the privacy policies and terms of use of any third-party websites you visit.

14. Governing Law

These Terms of Service, along with the Privacy Policy and Legal Notice, are governed by and construed in accordance with the laws of Denmark. Any disputes arising from the use of our website or services will be resolved in the courts of Denmark.

15. Changes to Terms of Service

EuroFirstClass ApS reserves the right to modify these terms at any time. Any changes will be posted on this page and will take effect immediately. Continued use of our website or services after any changes constitutes your acceptance of the new terms.

16. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us at:
Email: info@eurofirstclass.com
Phone: +45 4747 7171